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Job Description
Urban Company’s India business is divided into three large verticals with several core categories within these verticals. Each category has an independent user offering and supply pool and is led by a business head.
- Beauty vertical
- Salon for women: Skin-care services
- Salon for women: Hair, nails and make-up
- Men’s grooming
- Spa therapy for men and women
- Treatments
- Home vertical
- AC and appliance repair
- Cleaning and Pest control
- Electricians, Plumbers and Carpenters
- Painting
- Products business (Largely B2B sales)
- Beauty & spa products: Both OEM and private labels
- Water purifiers, RO filters etc.
- Home solutions store
- Cleaning products
The category manager is responsible for onboarding the right quality supply to ensure demand is fulfilled with the right customer experience being delivered.
What You’ll Do
- There are 3 major roles within this mandate
Onboarding the right quality supply to ensure demand is fulfilled with the right
customer experience being delivered
Ensuring no breakage in daily operations in your city
Implementing growth and quality improvement initiatives in sync with
category heads at central level
- Owning above mandate will require you to do the following
Building a strong connect with service professionals in your city
Deploying your analytical skills to deep dive on key business problems and
propose solutions
Getting your hands dirty in terms of going on ground to understand real issues,
be it customer experience, partner onboarding, etc.
Running tight processes and SOPs in the city related to partner onboarding,
service quality improvement, etc.
What We Need
- Sharp and hungry professionals willing to go above and beyond to create impact
- 6 months -2.6 years of work experience
- Bachelor’s degree is mandatory
- Ability to work in an environment that is fast paced, requires solving ambiguous
problems and highly outcome oriented. We will look for candidates who display
these characteristics and have demonstrated the ability to solve problems on
ground.
- Strong analytical skills
- Hustle and get things done attitude
- If deep problem solving at scale, and a fast-paced work environment excites you,
we would love to meet you and talk more!
