Infosys BPM Looking for Walkin For Service Desk at Kolkata (Job Location: Pune) on 5th and 6th September 2024 at Kolkata, West Bengal, India Full Time

Greeting from Infosys BPM Ltd.,

We are hiring candidates for Experience for Service Desk. Please walk-in for interview on 4th and 5th Sept 2024 at Kolkata.

Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume.

https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODIRECT-188434

Interview details:

Interview Date: 4th and 5th Sept 2024

Interview Time: 10.00 AM till 1:00 PM

Interview Venue:

Infosys Limited Plot No IIIG/2,P. S-New Town, Kolkata -700135 (Hatisala)

Please find below Job Description for your reference:

Job Location: Pune

Skill – Service Desk

Education – Full time graduation

Experience – 1-2yrs

Job Description

Job Description: Sr process executive /Process specialist (as per experience)

Location: Pune

Employment Type: Full-Time.

Service Desk JD

• Excellent communication skills to attend/resolve client issues on calls/chat/mail.
• Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage
• Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory
• General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
• Productivity applications like Microsoft office tools.
• Open to work in 24*7 and work from office environment
• Analytical problem solvers who will understand issues and to resolve customer issues
• Problem solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficiently
• Being proactive and show the utmost respect for customer’s time
• Good time management, ensuring all contacts with customers add value
• Work from Office

Must to adhere and non-negotiables:

• Excellent in communication
• Need to work on US shift timings.
• Need to complete specific and dedicated training programs set by the client.
• 24*7 , flexible shifts
• 100% WFO , no hybrid

Documents to Carry:

• Carry a printout your updated resume.
• Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
• All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)

Pointers to note:

• Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
• Original Government ID card is must for Security Clearance.

Regards,

Infosys BPM Recruitment team.

Thanks & Regards,

Talent Acquisition Team

Infosys BPM Ltd