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Collections Strategy
- Develop and execute a comprehensive strategy aligned with the company’s business goals and regulatory requirements.
- Continuously assess and refine approaches including field collections and outbound collections calling to optimize results. Team Leadership:
- Lead and monitor Area Collection Managers including collection coordinators & feet on street (FOS) collection teams.
- Provide guidance, training, and performance feedback to enhance collection skills and knowledge. Performance Monitoring:
- Set and manage collection targets for the team, ensuring that targets are met or exceeded.
- Implement performance measurement and incentive programs to drive results. Quality Assurance:
- Implement quality control measures to maintain accurate and ethical collection practices.
- Conduct regular audits of collection activities, documentation, & customer interaction Collaboration with Field Collection:
- Collaborate with Field collection team to ensure seamless coordination between field and non-field collection teams.
- Provide support and resources to optimize field collection activities. Compliance and Regulations:
- Ensure that the collection teams adhere to all relevant laws, regulations, and internal policies.
- Stay updated on changes in collection laws and industry best practices.
- Ensuring that code of conduct & RBI guidelines on collections to be practised
