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Key Responsibilities:
- Design and execute orientation programs for retail.
- Identify training needs design specific training modules and plan the implementation.
- Conduct onboarding training sessions for new hires.
- Monitor and evaluate the training program’s effectiveness, success, and ROI periodically and report on them.
- Identifying areas of improvement in terms of customer service.
- Determine training needs both for individuals and teams.
- Organize role-playing activities to simulate difficult customer cases.
- Advise sales employees on how to upsell products and services.
- Apply various sales training techniques (e.g., case studies and group activities)
- Maintain updated records of training curriculum and material.
Minimum Requirements:
- Min experience of 4 years as a Retail Trainer, Sales Trainer, or similar role.
- Beauty and Personal Care experience preferred.
- Availability to travel and visit our retail stores, as needed.
- Excellent presentation, communication, and interpersonal skills.
- This role required you to work 6 days/week.
