Genpact Looking for Consultant- Oracle Service contract at Kolkata, West Bengal, India Full Time

We are inviting applications for the role of Consultant- Oracle Service Contracts

In this role, you will be responsible to Drive requirement gathering, Fit-Gap, Solution Design, Build, CRP, SIT, UAT, Cutover/Go-Live and post-production support for above applications.

Responsibilities:

• Working on the New Enhancement Requests requested by the customers
• Understand the issue faced by client and analyse the issue and resolve within SLA.
• Responsible for conducting various meetings and discussion with client for various issue analysis etc.
• Responsible for functionality mapping and Requirement analysis.
• Prepare documentation based on client requirement.
• Responsible for writing the test cases for the product.
• Preparing MD 50 documents for all enhancements and changes.
• Prepared MD.120 Documentation based on ticket requirement Good communication skills with positive, flexible attitude.

Qualifications we seek in you!

Minimum qualifications

• BE/MBA/M.Tech/MCA .

· Expertise in the Documentation, Setups & functional flows for Oracle CRM Modules R12.

Preferred qualifications

· Expertise in the Documentation, Setups & functional flows for Oracle CRM Modules R12.

• Expert in functional configuration, setup remediation, workarounds, functional documentation, preparing test plans and user training.
• Knowledge of System Administrator tasks related to Programs, Menus/Functions Responsibilities, and Users etc.

· Areas of expertise include Oracle Install Base, Oracle Field Service, Oracle CRM foundation and Oracle Service Contracts, Oracle Teleservices.

· Good Exposure in project methodologies like AIM & OUM, TCM.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to building a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

For the further assistance , Please contact at 7290068760 or email at salma.saifi@genpact.com.