Customer Support Executive (CSE) job at Salt Lake, Kolkata, West Bengal Full Time NEW

We’re Hiring: Customer Support Executive

Location: Kolkata
Shifts: Rotational (Day/Night)
Experience: 0-1 Years
Department: Customer Support / Operations

Job Summary:

We are looking for dynamic professionals to join our International Contact Centre team & Chat. If you have strong communication skills and Fluent in English & Hindi (mandatory) with experience in BPO/KPO or international call centre handling global customers via voice and chat this role is for you.

Key Responsibilities:

· Own end-to-end customer interactions across voice and chat (international & domestic)

· Deliver quick, accurate, and high-quality responses with a customer-first approach

· Resolve queries and issues proactively with clear follow-through

· Maintain clean and structured documentation

· Ensure high service standards, customer satisfaction,

· Operate with discipline by following SOPs, quality benchmarks, and processes

· Stay flexible and aligned with global time zones and dynamic operational needs

Required Skills & Qualifications:

· 0-1 years of experience in customer support (voice and/or chat process)

· Excellent verbal and written communication skills

· Strong problem-solving and multitasking abilities

· Ability to handle pressure and manage difficult customers professionally

· Basic computer knowledge (MS Office, typing skills)

· Good listening skills and attention to detail

· Ability to work in rotational shifts (including night shifts) and rotational week offs

Preferred Qualifications:

• Experience in BPO/KPO or international call center environment
• Exposure to global customer handling and cultural sensitivity

Shift Timings:

· Day Shift: 11am – 9pm

· Night Shift: 9pm – 7am

6 days Working (Rotational week-offs)

Pay: ₹15,000.00 – ₹20,000.00 per month

Application Question(s):

• If selected, with in how many days you can join us?
• Do you have any experience in Customer Support department?

Work Location: In person