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Customer Care/ Back Office

Acme Services Looking for City Lead (Operations) at Kolkata, West Bengal, India Full Time


Job Description

  • Help oversee same-day delivery operations across Kolkata.
  • Lead dark store/delivery fleet teams & launch of new dark stores across
  • Kolkata, as per the expansion plan.
  • Work closely with clients and support them in expansion/growth across Kolkata.
  • Ensure a streamlined supply chain to drive ~100% success rate in same-day deliveries & meet SLAs across the city.
  • Lead all metrics related to reliability, customer experience & cost as per business needs. Develop & implement SOPs with a customer-centric focus.
  • Oversee weekly audits and MIS reporting to Management.

Job Overview

  • Date Posted:
  • Job Title: Acme Services Looking for City Lead (Operations) at Kolkata, West Bengal, India
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