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Job Description Monitor, analyze, and assess the quality of inbound and/or outbound calls consultations of service providers.
Prepare and present statistical data for management to identify the issues in performance.
Identify and rectify training gaps and jointly address issues with the manager.
Offer solutions and suggestions for process improvement to the leadership team
Travelling will be required for training purposes.
Maintain confidentiality regarding performances and results.
Eligibility
Any Bachelor’s degree or Postgraduate degree
Good knowledge and experience of working with excel and google forms
Has great communication, listening, and observation skills
Should possess problem-solving skills
